REFUND POLICY

Verified and auditable.

A season may use the published CANCEL_AND_REFUND rule if its minimum verified-entry threshold is not reached by registration close.

What counts

Only verified, eligible, non-duplicate and non-fraudulent entries count toward a published threshold. Pending, failed, canceled, invalid or duplicate payments do not count.

Provider record controls

Refund status is based on provider-side confirmation and protected audit records. Screenshots and customer-entered transaction IDs do not prove payment or refund completion.

Disputes

Disputed payments remain separated from active entries while the provider process is pending.